The guide below applies to districts that have purchased the Forms Manager App. If you have the HR Service Delivery module, the Forms Manager App is included.
If you need a ticket created when a form is completed/submitted, you can use the Rules Engine to achieve this.
To set this up, navigate to the Rules section in the left-hand menu. Next, choose Form Submissions and select the trigger > Submitted (All). Next, select Create New Rule in the top right corner.
Now, you can start applying filters. Add the filter Form Status > Published to generate a ticket for forms that are only submitted/completed.
In the image below, we added an additional filter and selected the specific for which we intend to generate a ticket upon user submission.
Finally, under Perform the action section, add your action and Create a Ticket.
When creating a ticket via rules, you must select a ticket template. Below is the knowledge base guide on how to create ticket templates: