There are a few things to keep in mind when paying an invoice with MySchoolBucks:
Invoices and statements must be emailed manually, and MySchoolBucks does not support automatic email notifications.
Only statements with a remaining balance will include an option to pay.
Ex: If the same statement is sent to 2 separate parent email addresses, Parent 2 will not be able to pay the remaining balance if Parent 1 has already completed the transaction.
Payment status is reflected immediately in iiQ after MySchoolBucks has processed the transaction.
Please see the following help guide(s) on how to send statements and invoices.
Incident IQ does not store payment information. All information is stored with your payment provider, and iiQ is provided with the status once the payment has been processed.
After a statement is sent via email to any user account, the recipient of the email notification will be able to view a .pdf attachment of the invoice or statement from the email. The email will also include the date that the statement was generated and the user account it was created for, if applicable.
To pay the invoice or statement, the user clicks the Pay button in the email.
The Log into Incident IQ option in the top right corner is only included in email notifications sent to users with an active iiQ account. It will not appear if the statement is sent to an unrecognized email address.
The user must use the provided link from the email for the payment to be reflected within iiQ—the unique link provided through the email ties iiQ to MySchoolBucks. So if the user bypasses the link and logs straight into MySchoolBucks, the connection between the two systems will be broken. This will cause a remaining balance in iiQ but no outstanding balance in MySchoolBucks.
When selecting the Pay with MySchoolBucks option, the user will be redirected to the MySchoolBucks login page. MySchoolBucks hosts this webpage for check-out.
Next, they will need to log into their MySchoolBucks account. If the user doesn’t have an existing account, they can check out as a guest.
After signing in or selecting the option to checkout as a guest, the end-user will be brought to the checkout page. Here, they will be able to view the following information for each fee included in their statement:
Name
Unit Price (Fee amount)
Quantity
Amount (total for each line item)
Description
This is pulled from the description added for this line item within the MySchoolBucks App > Item Types tab.
Also, they will be prompted to enter their first and last name and email address if checking out as a guest. A receipt of this transaction will be sent to the email address entered once the payment has been processed.
Important Note: Incident IQ does not store payment information. All information is stored with your payment provider, and iiQ is provided with the status once the payment has been processed.
After clicking continue, the user will have the ability to confirm their payment after reviewing the details.
Once the payment processes successfully, they will be directed to an iiQ-hosted confirmation page.
The user will be taken to an iiQ-hosted error page if the payment is unsuccessful. This will give them the option to Contact Us.
The Contact Us form allows the user to submit a ticket with the district by entering their email address, first name, last name, and a description of their issue.
After completing the form, a new ticket is created on the district’s site on behalf of the end-user with the issue: “User account > Payment Processing Issues.”
Please note that districts that have not purchased iiQ Ticketing will not be able to utilize this feature.
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Hannah Bailey - Director, Customer Engagement