You can access the Destiny app by selecting Incident IQ Apps > Manage when installed. This will take you to your Installed Apps page, where you can choose Manage to access the Destiny app management.
Overview Tab
The Overview tab lets you quickly review the status of the most recent sync between Incident IQ and Destiny. While syncs will automatically run overnight, you have the option to Re-Run Last Sync.
Additionally, you can use the View Details button to take you directly to the Sync History tab, where you can review the count of assets updated, added, or skipped over during the most recent sync.
General Settings Tab
The General Settings tab has the settings that control when information is brought in or updated automatically and field mappings between Destiny and Incident IQ. As such, you can find the following settings here:
Options that control if assets are automatically created, updated, and deleted during system syncs.
The ability to turn on automatic room assignment for assets if you store this data in Destiny.
Custom field asset mapping options to pull in additional data for use in asset filters and custom view columns.
The Mapping section manages what data is created and updated in Incident IQ based on data coming from Destiny. This includes:
Create Asset: Selecting this will automatically create assets in iiQ to match any new device discovered in Destiny during a sync.
Update Asset: Selecting this will automatically update assets in iiQ to match any updates to a device’s data discovered in Destiny during a sync.
Update Custom Fields: This option will only allow new information being pulled into custom fields to update during a sync.
Delete Asset: Selecting this will automatically delete assets in iiQ to match any assets deletions that have occurred in Destiny during a sync.
Next, under the Import Options section, you can enable the Create Rooms option. This will automatically create rooms associated with assets in Destiny if these rooms do not already exist in Incident IQ. Additionally, the Update Asset Owner option will automatically update the owner in Incident IQ based on the primary user in Destiny.
The Matching Rules section controls how devices are matched between the Destiny and Incident IQ.
These options are read-only for customers and editable by iiQ Admin Employees. This includes the ability to do the following:
Only use serial number when matching assets between Destiny and iiQ
When matching assets between Destiny and iiQ, prefer serial number instead of asset tag
Skip creation of assets in iiQ when the asset in Destiny does not have a serial number
Only allow one asset for each serial number to be imported
Restore a deleted asset in iiQ if an asset in Destiny can be matched
The Map custom values section allows you to select additional values you want to be imported and map them to default or custom fields in iiQ. This will enable you to pull custom data fields and view column options. Click on the Add button.
Click on the Add button and fill out the following field mapping options:
Please note that there may be pre-configured mapping, which can not be changed.
Select the custom value
Select the iiQ field the custom value should map to. You can map to a default field or map to a custom field.
If you map to a Custom Field, you will need to set a field name, select a field type (text, number, or date), and set whether the field information needs to be searchable through filters.
Location Mappings Tab
This tab allows you to select or modify your current location mappings between iiQ and Destiny. You can choose to automatically assign a device to a default location in Incident IQ if it does not match any location mappings set. This is especially important if you use the Destiny integration to create assets because assets must automatically have a location.
Location is required for an asset to be created in iiQ. The way this works during a sync is as follows:
If an asset matches the location mapping, then the asset will get created and assigned to the corresponding location the mapping is set to.
If an asset does not match a location mapping, or no location mappings are present, and a default location is selected, then the asset will get created and assigned to the default location.
If an asset does not match a custom mapping, or no custom mappings are present, and the default location is set, then the asset will not be created during a sync.
The Custom Mapping Options allow you to choose how you would like devices to map in iiQ. When either is selected, you will be presented with a list of locations currently in the system. You can choose Auto-Map Location Names to match location names between iiQ and Destiny. Alternatively, you can manually search for and select your location assignments if needed.
When mapping, if the full name is not visible, simply hover over the name to view the complete name
Map by Owner’s Location will only be available if you enable one of the following Site Options. If you select Map by Owner’s Location this will automatically assign an asset location to the owner's location. Navigate to Site Options to enable the different settings:
Model Mappings Tab
This tab allows you to select or modify your current model mappings between iiQ and the Destiny. Unmapped models will not be imported into iiQ. You can use the Auto-Map Models button to automatically attempt to match models in your list of devices with existing models in iiQ.
Alternatively, you can manually select what model your device should map to using the drop-down menus to the right of each listed device.
If your device will not auto-map and is unavailable from the drop-down options, it most likely does not currently exist in iiQ. In this case, select the Create New Model button on the right of the device mapping to create and activate this model during your data sync automatically.
Sync History Tab
This tab allows you to view your sync history between iiQ and Destiny. Whether completed successfully or not, every sync is logged for reference purposes and available for review in the View details of a sync list.
Clicking on any sync, in particular, will open that sync’s details. You can review the list of what devices were updated, created, deleted, or skipped during the sync. Additionally, you can narrow down your view by using the filter options at the top of the list.
Asset History Tab
The Asset History tab allows you to search for basic information on any device in your Destiny. Enter a valid serial number in the Search for asset field to begin your search.
Once you’ve selected a device, you’ll be able to see the following Destiny information:
External ID
Model
Owner Email
Organizational Unit
Serial Number
Location Name
You’ll also see a list of actions applied to this device during recent system syncs.
Sync Executable Tab
The sync executable tab is where you will set up all the information to connect to your Destiny database, as well as where you will go to download the executable program needed to run the Destiny integration.
If needed, you can update the SQL command script in your Destiny install by selecting from the Predefined Templates drop-down menu.
Additionally, if you need to update your database connection settings, you may do so at the bottom of the page.
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Deborah Prosser - Community Manager