Warning: This document contains instructions for adjusting app synchronization settings that can adversely affect your device data, user data, and/or user mapping settings in Incident IQ. As such, only qualified personnel should proceed with making adjustments to the settings outlined in this document.
If the entire text is not visible during mapping, hover over it to view it completely.
Note: The Skyward application is used in screenshots throughout this guide; these steps apply to all CSV SIS integrations.
Accessing App Management
To access the management page for the SIS App:
Go to the Apps Management page by selecting Incident IQ Apps > Manage on the left navigation bar.
Locate your desired SIS application and select Manage to the right.
Note: The Skyward application is used in this example; these steps apply to all CSV SIS integrations.
Overview Tab
Function: Provides a summary of your current users, groups, and user changes in iiQ since the last SIS sync.
Authentication
View and manage the following settings:
Url
Port
Username
Password
Path
Sync
Forces a manual sync or re-run last sync.
Settings Tab
Function: Change/validate the SIS app SFTP server information and update user data options.
Authentication
As in the Overview Tab, you can view and manage settings.
User Mappings
Managed by iiQ Administrators. Changes require an Incident IQ support team member. These settings affect only iiQ account information; data stored in the SIS will not be affected.
Translate Email: Translates the domain name of the district’s SIS email addresses to another domain inside iiQ. Used when AD/SSO and SIS email domains do not match.
Append to Username for Email lookup: Appends an email domain to a user’s username. Used when a user lacks an email address in their SIS account to ensure the username matches the AD/SSO account format.
Import Options
Controls when iiQ imports, skips, or deactivates accounts/calendars based on SIS data.
Field Mappings
Controls update priority and field updates.
Checkboxes: Enable/disable user data fields for syncs.
Important: Unchecking a box prevents ANY app from syncing data into that field (e.g., unchecking Phone prevents all apps from writing to that field).
App Priority:
Allow any app to update: Prioritizes other applications if they are pulling in the selected system.
Always Update: No prioritization; this field is always updated.
Click Save before navigating away to ensure changes are applied.
Location Mappings Tab
Select or modify current location mappings between the SIS and Incident IQ.
Set or change the default location.
Match SIS locations to Incident IQ locations.
If the full name is not visible, hover over the name to view the complete text.
Sync History Tab
Review logs for every sync between the SIS and Incident IQ.
Click View Details to see the count of items added, updated, not changed, skipped, or deleted.
Download SIS Data: Access raw data sent from the SIS to iiQ for troubleshooting.
User History Tab
Lookup user data pulled from the SIS to view access information, including:
User type
Username
First and Last Names
Organization groups
Sync/change history
Models Tab
Toggle whether the SIS is available for ticket submission.
Enabled by default.
The SIS Widget
Administrators can view basic SIS data directly on a user’s page.
Data visible: SIS ID, Identifier, Role, Status, Grade, Location, and Homeroom.
Tip: Homeroom and grade-level data are available as filters for user views.
Additional Drop-Downs: Related Users (guardians), Courses, Sync Logs
Options Button
Sync User: Syncs an individual user’s data manually.
Remove link to SIS User: Unassociates the SIS account from the Incident IQ account.
Change SIS User: Changes the SIS account linked to the Incident IQ account.
