What is iiQ IT Pro?
iiQ IT Pro is a comprehensive management layer designed to help technology teams scale IT operations. It integrates with existing iiQ Ticketing and iiQ Assets platforms, providing granular control and deeper workflow capabilities to manage increasing operational complexity.
Key Benefits
Scalable Operations: Provides the infrastructure to manage growing IT demands, including larger teams and stricter access requirements.
Granular Access Control: Uses attribute-based permissions to ensure staff have access to specific tickets and assets based on criteria like user type, grade level, department, or device model, reducing the need for manual workarounds.
Standardized Change Management: Supports the documentation and audit trails necessary for reviewing, testing, and deploying high-impact system changes.
Unified Foundation: Includes iiQ Ticketing and iiQ Assets as the core for help desk and asset management.
Included Features & Integrations
Beyond the core platform, iiQ IT Pro includes several specialized tools and integrations.
iiQ IT Pro includes the following products:
Extra Perks
Achieve granular system control by streamlining staff access to tickets, assets, users, and more. Utilize attribute-based conditional filters—such as user type, grade level, department, and asset model—to ensure precise, role-appropriate access.
Configure multiple Remote Support Ticketing forms, each with a unique URL to accommodate different use cases.
Dedicated Testing Site
Premium apps and integrations included with iiQ IT Pro:
Services:
Expedited iiQ Response Time
Enhanced Agent/Admin Training