Incident IQ

Tickets resolved with the AI Help Me Solve feature will be automatically:

- Status: Set to Resolved
- Closed Reason: Set to Deflected

You can identify AI-resolved tickets by filtering ticket grids using the condition Close Reason = Deflected.

To create a clearer visual distinction, you can apply a simplified Rule:

Condition: Close Reason = Deflected

Action: Set Status = “AI Self-Resolved” (using a custom status)

- Condition: Close Reason = Deflected
- Action: Set Status = “AI Self-Resolved” (using a custom status)

AI Ticket Assistant - FAQ - How can I track resolved and deflected self-service tickets?

iiQ Support Email: <a href="mailto:support@incidentiq.com" rel="nofollow noopener noreferrer" target="_blank">support@incidentiq.com</a>

Incident IQ® is a registered trademark of Incident IQ, LLC. Other trademarks are the properties of their respective owners.

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