The Notifications tab manages how you receive alerts through two primary sources:
Web/Mobile Notifications: Controls notifications displayed within the Incident IQ notification center.
Email Notifications: Controls notifications delivered via email.
Notifications > General
Enables or disables web, mobile, and email notifications for actions you personally perform.
Notifications > As Owner
Configures notifications for tickets you have submitted or that were submitted on your behalf.
Ticket Activity: Alerts when a ticket you submitted (or that was submitted for you) has a new comment, part, or resolution action added.
Ticket Closed: Alerts when a ticket you submitted (or that was submitted for you) is closed.
Ticket Created: Alerts whenever you create a ticket.
Ticket Created For Me: Alerts when someone has created a ticket on your behalf.
Ticket Updated: Alerts when a ticket you submitted (or that was submitted for you) has a status, assignment, or asset change.
Notifications > As Agent
Configures notifications for tickets assigned to you.
Ticket Activity: Alerts you when a ticket you are an agent on receives a new comment, part, or resolution action you did not personally add.
Ticket Assigned: Alerts when a ticket is directly assigned to you.
Ticket Closed: Alerts when a ticket assigned to you is closed.
Ticket Updated: Alerts when a ticket you are an agent on has a status, assignment, or asset change that you did not personally change.
View Shared: Alerts when a view is shared with you by another agent or admin.
Notifications > As Team Member
Configures notifications for tickets assigned to a team you are a part of.
Ticket Activity: Alerts when a ticket assigned to your team has a new comment, part, or resolution action added that you did not personally add.
Ticket Assigned: Alerts when a ticket is assigned to a team you are a part of.
Ticket Closed: Alerts when a ticket assigned to a team you are a part of is closed.
Ticket Updated: Alerts when a ticket assigned to a team you are a part of has a status, assignment, or asset change that you did not personally change.
View Shared: Alerts when a view is shared with your team.
Notifications > As Follower
Configures notifications for tickets you are currently following.
Ticket Activity: Alerts you when a ticket you follow has a new comment, part, or resolution action added that you did not personally add.
Ticket Closed: Alerts you when a ticket you are following is closed.
Ticket Created: Alerts when a ticket is created, and you are a follower.
Ticket Updated: Alerts you when a ticket you follow has a status, assignment, or asset change you did not personally make.
