The Notifications tab allows you to control what notifications appear within Incident IQ and/or email alerts.
When it comes to configuring notifications, you decide how you receive alerts from the following two sources:
Web/Mobile Notifications: Checking or unchecking these boxes control the notifications that appear for you within Incident IQ itself via the notification center.
Email Notifications: Checking or unchecking these boxes control the notifications you will get through email.
Notifications As General
Notifications > General allows you to enable or disable web/mobile and email notifications for any actions you performed.
Notifications As Owner
Notifications > As Owner are tickets that you’ve submitted or submitted on your behalf, you can configure the following notifications:
Ticket Activity: Notify you when a ticket you submitted or submitted for you has a new comment, part, or resolution action added to it.
Ticket Closed: Notify you when a ticket you submitted or submitted for you is closed.
Ticket Created: Notify you whenever you create a ticket.
Ticket Created For Me: Notify you when someone has created a ticket on your behalf.
Ticket Updated: Notify you when a ticket you submitted or submitted for you has a status, assignment, or asset changed on it.
Notifications As Agent
Notifications > As Agent are tickets that you are the assigned agent, you can configure the following notifications:
Ticket Activity: Notify you when a ticket you are an agent on has a new comment, part, or resolution action added to it that you did not personally add.
Ticket Assigned: Notify you when a ticket is directly assigned to you.
Ticket Closed: Notify you when a ticket assigned to you has been closed.
Ticket Updated: Notify you when a ticket you are an agent on has a status, assignment, or asset changed on it that you did not personally change.
View Shared: Notify you when a view is shared with you by another agent or admin.
Notifications As Team Member
Notifications > As Team Member is, when getting assigned a ticket as part of a team, you have the following notification options:
Ticket Activity: Notify you when a ticket assigned to a team you are a part of has a new comment, part, or resolution action added to it that you did not personally add.
Ticket Assigned: Notify you when a ticket is assigned to a team you are a part of.
Ticket Closed: Notify you when a ticket assigned to a team you are a part of has been closed.
Ticket Updated: Notify you when a ticket assigned to a team that you are a part of has a status, assignment, or asset changed on it that you did not change.
View Shared: Notify you when a view is shared with your team.
Notifications As Follower
Notifications > As Follower are tickets that you follow. You can configure the following notification types:
Ticket Activity: Notify you when a ticket you are a follower on has a new comment, part, or resolution action added to it that you did not personally add.
Ticket Closed: Notify you when a ticket you are a follower on has been closed.
Ticket Created: Notify you when a ticket is created, and you are a follower.
Ticket Updated: Notify you when a ticket you are a follower on has a status, assignment, or asset changed on it that you did not change.
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Hannah Bailey - Director, Customer Engagement