You can customize the look and content of your dashboard to best suit your workflow — bringing essential information to the forefront of your Incident IQ experience. To access your dashboard settings, click on your username located on the top-right of the screen and select Options from the drop-down menu.
Managing Components
The components on your dashboard are not static objects and can be moved or removed from your dashboard under the Dashboard tab of your settings.
Custom views setup for User or Asset lists will appear as options to select when customizing your Agent/Admin dashboard widgets. This will function in the same manner as custom ticket views on the dashboard today.
Additionally, you can adjust select components to specific predefined widths according to what you feel best meets your needs or preferences:
33%: Occupies ⅓ of the dashboard width
50%: Occupies ½ of the dashboard width
66%: Occupies ⅔ of the dashboard width
100%: Occupies the entire width of the dashboard
Please note: There are available components, Audit Policy Alerts, that you can add to your dashboard layout.
Adjusting Ticket Display Settings
The Settings tab allows you to toggle common settings on/off according to your preference and includes the following options pictured below:
You can choose the default number of items that will appear per page on your asset and ticket views using the Default Page Size option for Assets.
The following four options on this page allow you to select how ticket data is displayed for you in iiQ.
Default Comment Requestor Visibility: When this option is enabled, the "Visible to Requestor" toggle will default to "on" when commenting on a ticket for users who frequently use this feature. If this option is disabled, the “Visible to Requestor” toggle will be set to "off".
Default Page Size: Default number of tickets per page.
Include Unassigned Tickets: When this option is on, you will automatically see unassigned tickets and tickets assigned to you in the Highest Priority Tickets widget. If this option is turned off, you will initially only see open tickets directly assigned to you.
Show Ticket Description: When this option is on, you will see the issue description appear on a ticket in any view if this field has any information entered into it.
Show Ticket Tooltips: When this option is on, a small pop-up window will appear when hovering over the ticket to provide more detailed information about a ticket than is displayed in the ticket view.
The final options are the usability of how data displays in iiQ.
Blur Modal Background: This option allows you to toggle the background blur that appears when opening a window within Incident IQ on or off.
Redirect to Mobile App: This option automatically redirects you to the iiQ mobile app, if installed, on a mobile device rather than remaining in the web application.
Rich Text Editor v2: This option will turn on/off the WYSIWYG rich text editor within the knowledge base.
Ticket Comment WYSIWYG: This option will turn on/off the WYSIWYG rich text editor within the comment section of tickets.
User Flyouts: This option allows (where available) you to use a flyout to view a ticket instead of navigating to a new page.
User Rollout Scout: This option allows you to use the Rollout Scout app for checking in/out asset scanning.
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Hannah Bailey - Director, Customer Engagement