Managing Dashboard Components
To access your dashboard settings, click your username (top-right) and select Options.
Components on your dashboard are dynamic; you can move or remove them under the Dashboard tab in your settings. Custom views created for User or Asset lists function similarly to current custom ticket views and will appear as selectable options when customizing Agent/Admin dashboard widgets.
Component Width Settings:
33%: Occupies ⅓ of the dashboard width.
50%: Occupies ½ of the dashboard width.
66%: Occupies ⅔ of the dashboard width.
100%: Occupies the entire width of the dashboard.
Note: Audit Policy Alerts are available components that you can add to your dashboard layout.
Ticket Display Settings
The Settings tab allows you to toggle display preferences. Use the Default Page Size option to set the number of items per page in your asset and ticket views.
Ticket Data Display Options:
Default Comment Requestor Visibility: When enabled, the "Visible to Requestor" toggle defaults to "on" when commenting. When disabled, it defaults to "off."
Default Page Size: Defines the number of tickets displayed per page.
Include Unassigned Tickets: When enabled, the "Highest Priority Tickets" widget displays both unassigned tickets and tickets assigned to you. When disabled, it only displays open tickets directly assigned to you.
Show Ticket Description: When enabled, the issue description appears in all ticket views.
Show Ticket Tooltips: When enabled, hovering over a ticket triggers a pop-up window with additional ticket details.
Usability and Interface Options:
Blur Modal Background: Toggles the background blur effect when opening windows within Incident IQ.
Redirect to Mobile App: If enabled, automatically redirects users on mobile devices to the iiQ mobile app instead of the web application.
Rich Text Editor v2: Toggles the WYSIWYG rich text editor for the knowledge base.
Ticket Comment WYSIWYG: Toggles the WYSIWYG rich text editor for the ticket comment section.
User Flyouts: If available, enables viewing tickets via a flyout instead of navigating to a new page.
User Rollout Scout: Enables the use of the Rollout Scout app for asset check-in/out scanning.
Note: These settings are product-specific.